Frequently asked questions

Everything you need to know about working with PV Labs. Can't find your answer? Contact us.

What is PV Labs?+
General

PV Labs is India's dedicated e-commerce visual studio. We create product hero images, A+ content, lifestyle visuals, infographics, packaging design, and brand identity - everything your listing needs to convert on Amazon, Flipkart, Myntra, and Meesho. No studio shoot required.

What industries do you serve?+
General

We work with sellers and brands across all major e-commerce categories - skincare & personal care, fashion & apparel, electronics, home & kitchen, fitness & supplements, food & beverages, jewellery, baby products, and more.

Do I need to send my physical product?+
General

No. Just share clear reference images of your product + your brief. Our team handles everything from there. No shipping, no delays.

Are your visuals Amazon and Flipkart compliant?+
General

Yes. All images are delivered in platform-specific dimensions and specifications - white background hero images for Amazon, Flipkart-ready formats, and A+ content as per Amazon's guidelines.

Do you work with first-time sellers?+
General

Absolutely. Whether you're launching your first product or scaling an existing brand, we'll guide you on exactly what visuals you need and why.

What does your design process look like?+
Process

Simple 4-step process: 1. You share your product details + brief. 2. Our design team creates initial concepts. 3. You review and share feedback. 4. We deliver final files, Amazon & Flipkart ready. No shipping your product. No studio visit. Just results.

How long does a typical project take?+
Process

Most projects are delivered within 3–5 business days. Larger projects (10+ SKUs, full A+ content) may take 7–10 days. We always confirm the timeline before starting.

How many revisions are included?+
Process

Every project includes 2 rounds of revisions. Additional revisions can be requested at a nominal charge.

What if I don't like the initial concepts?+
Process

Your revision rounds cover this. Share your feedback clearly and our team will rework the concepts. We don't stop until you're satisfied within the agreed revision scope.

How do you handle communication?+
Process

Primarily via WhatsApp and email. You'll have direct access to your project manager throughout. No ticketing systems, no bots - real people, real responses within a few hours.

What file formats do you deliver?+
Process

JPEG and PNG for listing images (Amazon/Flipkart compliant dimensions). PDF for packaging and print. Source files (PSD/AI) available on request.

Can I edit the files you deliver?+
Process

Final delivered files are ready-to-upload. Source files can be provided at an additional charge if you need to make future edits yourself.

How much does a project cost?+
Pricing

Pricing depends on the number of SKUs and type of visuals needed. We offer per-SKU pricing as well as custom packages for brands. Get a free quote - no commitment required.

Do you offer payment plans?+
Pricing

Yes. For larger projects we offer 50% advance + 50% on delivery. For smaller projects, full payment upfront is required.

Is there a refund policy?+
Pricing

If we haven't started work yet, full refund is issued. Once work begins, refunds are not applicable - but we will always make it right through revisions.

Do you charge for consultations?+
Pricing

No. Your first consultation is completely free. We'll understand your requirements, suggest the right package, and give you a no-obligation quote.

What services do you offer?+
Services

Product hero images, lifestyle visuals, A+ content & EBC banners, infographics, packaging design, logo & brand identity, social media creatives, and more. View our full services list here.

Can you handle multiple services for one project?+
Services

Absolutely. Most of our clients combine hero images + infographics + A+ content in one order. Bundling saves time and ensures visual consistency across your listing.

What kind of support do you offer post-delivery?+
Support

If there's any issue with delivered files - wrong dimensions, format issues - we fix it free of charge within 7 days of delivery.

How quickly do you respond?+
Support

Within 2–4 hours on WhatsApp during business hours (Mon–Sat, 10AM–7PM IST).

Still have questions?

Our team is here to help. Get in touch and we'll respond within 24 hours.

Contact Us